Latest ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam dumps & ITIL-DSV braindumps2go vce

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ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 2	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 3	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 4	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q78-Q83):

NEW QUESTION # 78
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

A. Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.
B. Put continual improvement at the center of this initiative and use all the ITIL guiding principles.
C. Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
D. Draw up a customer journey map of all different types of customers to understand the value the service brings.

Answer: B

NEW QUESTION # 79
A potential customer is having trouble agreeing on the level of service it requires. What is the best approach to consider to come to an agreement?

A. Involve the project team to explain the service into detail to the customer.
B. Involve the legal department as the agreement should be clear and unambiguous.
C. Involve service level management to align the service level to the customer's objectives.
D. Involve senior management to influence the customer to sign the contract.

Answer: C

Explanation:
When a potential customer struggles to agree on the required service level, the best approach is to involveService Level Management (SLM). The SLM practice is key in negotiating and aligning service levels with customer objectives and expectations, ensuring that the services delivered meet the customer's needs.
SLM works by understanding customer requirements and ensuring that the service levels are achievable and measurable. This practice also ensures that the agreed-upon service levels are documented and regularly reviewed to remain aligned with customer expectations.
Involving senior management (C) or the legal department (B) might pressure the customer but does not address the core issue of aligning the service level with the customer's actual needs. Similarly, involving the project team (D) to explain the service in detail might be useful for clarification but is secondary to aligning the service level agreements through SLM.

NEW QUESTION # 80
A service provider is off-boarding a user. Which of the following actions is recommended?

A. Perform a root cause analysis.
B. Revoke access to the service.
C. Communicate to all stakeholders.
D. Ensure that all invoices are being paid.

Answer: B

Explanation:
Off-boarding a user is a critical process that must be handled carefully to ensure that all access rights and privileges are revoked to protect the organization's data and systems.
* Option A (Incorrect):While communication is important, the primary concern during off-boarding is to revoke access.
* Option B (Incorrect):Performing a root cause analysis is not relevant to off-boarding unless there was a specific incident that necessitated the off-boarding.
* Option C (Incorrect):Ensuring that invoices are paid is more of an administrative task and, while important, is not the key security action in the off-boarding process.
* Option D (Correct):Revoking access to the service is the most crucial action to take when off-boarding a user. This ensures that the former user cannot access sensitive information or systems after their departure, which is essential for maintaining security.

NEW QUESTION # 81
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to improve in many different areas.
Which practice would MOST help to improve this situation and how?

A. Supplier management, by encouraging more open communication with suppliers
B. Relationship management, by developing and communicating values and principles
C. Service desk, by sharing more internal IT information with users
D. Service level management, by including discussions of transparency in customer meetings

Answer: B

Explanation:
The practice that would most help improve a situation where an organization's culture encourages hiding mistakes is "Relationship management, by developing and communicating values and principles." ITIL 4 highlights the role of relationship management in fostering a culture of transparency and trust. By promoting open communication and ethical behavior, relationship management can address cultural issues that hinder improvement and innovation.

NEW QUESTION # 82
Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?

A. Readiness to change is crucial for a basic relationship
B. Readiness to collaborate is crucial for a partnership relationship
C. Readiness to collaborate is crucial for a basic relationship
D. Assessment of capability, maturity and past performance is crucial for a partnership relationship

Answer: D

Explanation:
The correct statement is "Assessment of capability, maturity, and past performance is crucial for a partnership relationship." ITIL 4 highlights that in partnership relationships, it is important to assess not just readiness but also the capabilities, maturity, and past performance of both parties. This ensures that the partnership can achieve its objectives and that both parties are aligned in terms of skills and expectations.

NEW QUESTION # 83
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Latest ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam dumps & ITIL-DSV braindumps2go vce

ITIL ITIL-DSV Exam Syllabus Topics:

Certification ITIL-DSV Dump - Valid ITIL-DSV Exam Voucher

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q78-Q83):

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